1. Eligibility for Refund:

We offer refunds under specific circumstances outlined below. Refund requests must be made within [7] days before course start date.

2. Approved Refund Criteria:

Refunds will be considered in the following cases:

• Technical issues preventing access to the course or content.

• Content significantly differing from what was advertised or expected.

• Involuntary duplicate enrolment.

3. Non-Approved Refund Criteria:

Refunds will not be granted for the following reasons:

• Change of mind or dissatisfaction with the course content.

• Failure to meet personal learning goals or expectations.

• Course completion beyond the stipulated duration.

4. Refund Request Process:

To request a refund, users must submit a written request to support@respondright.net with the subject line “Refund Request.” The request should include the user’s name, email, child name, mobile no registered, date of enrolment/purchase, and a brief explanation for the refund.

5. Refund Review and Processing:

Our team will review refund requests within 15 business days. If the request is approved, the refund will be processed using the original payment method. Please allow up to [7] business days for the refunded amount to reflect in your account.

6. Course Completion Status:

Refunds will not be provided if the user has started the course or failed to follow Refund Request process as referred in point 4 of Refund Policy 7 days before course start date.

7. Contact Information:

For refund requests and further assistance, please contact our support team at support@respondright.net or +919833399883. It is mandatory to reach out on mail besides the mobile no described.

8. Policy Changes:

This refund policy may be revised without prior notice. Users will be informed of any changes through our platform.

By enrolling in courses offered by Respond Right Education Pvt Ltd users agree to abide by the terms of this refund policy.